Refund policy
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Refund policy

Returns & Refund Policy

We have a 5 Days return policy (from the day of delivery) subject to the following issues only:

  1. If there is any manufacturing defect which is hampering the optimal intended use for our products, OR
  2. If you may have received a product which did not match the specifications mentioned on the website at the time of placing your order for example the wrong colour or size OR
  3. If you have received product in a damaged condition; in this case you need to inform us about the condition within 24 hours of receipt of your order by you.

You have to contact the customer care centre with your order details to address the issue and we’ll arrange the pickup of your shipment at no extra cost to you.

Please ensure that product is in unused and original condition which includes all price tags, labels, accessories, original packing and the invoice along with the product. And in the case of any manufacturing defects we require the original packing, accessories and invoice even though the product may have been used by you. Once we have the received the returned shipment and your return has been processed, your refund amount will be processed immediately. However, kindly note that some banks take from 7 days to 21 days to complete the refund process.

Following products shall not be eligible for return or replacement:

  1. Damages due to misuse of product;
  2. Incidental damage due to malfunctioning of product;
  3. Any consumable item which has been used/installed;
  4. Products with tampered or missing serial/UPC numbers;
  5. Digital products/services
  6. Any damage/defect which are not covered under the manufacturer’s warranty
  7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered;
  8. Personalised products with laser etching will strictly not be considered for Returns or any Refunds.

Cancellation of orders by the user, website and the company

In case of cancellation after a confirmed order is placed, an amount of ₹400 will be charged per product cancelled.

For any fraudulent activity, STC and the website reserves the right to cancel all past, pending and future orders without any liability. STC and the website also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website, stock unavailability, bulk orders and incomplete information or address provided by the user. The user’s internet protocol (IP) will be logged when placing an order. This is for reasons of fraud protection. Account for the customers falling in fraudulent or loss to business category may be blocked.

Governing Law

The use of this website and the services of this website and any dispute arising out of such use are subject to the laws of India, having jurisdiction before the competent courts of Chennai in the State of Tamil Nadu in India.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these conditions of use at any time. You will be subject to the policies and conditions of use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

Cancellations & Returns

We have a 5 day return policy if:

  • If there is any manufacturing defect which is hampering the optimal intended use for our products
  • If you have received product in a damaged condition; in this case you need to inform us about the condition within 24 hours of receipt of your order by you.

The following shall not be eligible for return or replacement:

  • Damages due to misuse of product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used/installed
  • Products with tampered or missing serial/UPC numbers
  • Digital products/services
  • Any damage/defect which are not covered under the manufacturer’s warranty
  • Performance related issues like heat retention and leak prevention which vary from user to user
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered
  • Charges for value added services like express delivery, gift wrapping, personalization etc are non-refundable.
  • All Personalised products and all products under Hygiene Gear menu.

1) Placed the order and want to cancel?
Please contact udazh Customer Care using email (info@serenenvirotech.com) or phone (+912226861441 / +912226851442) to cancel your order. Please note Rs 400 restocking fee will be deducted per product from your refund amount.

2) Received the order and want to return your items?
Please contact udazh Customer Care using email (info@serenenvirotech.com) or phone (+912226861441 / +912226851442) to return your order. Please note Rs 400 per product restocking fee will be deducted from your refund amount. Personalised products and all products under Hygiene gear menu are not eligible for Returns.